Privacy Policy

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

• Contact & Inquiry Data: Name, email address, phone number, company name, and message content when you fill out contact forms, request a quote, or email us.
• Account Information: Username, password, and profile details if you create an account on our platform.
• Payment Information: Billing address and payment card details when you purchase services. Card details are processed securely by our third-party payment processors and are not stored on our servers.
• Communications: Records of any correspondence, support requests, or feedback you send to us.
• Project & Business Information: Details about your business requirements, project briefs, and specifications shared during service delivery.

1.2 Information Collected Automatically

• Log Data: IP address, browser type and version, operating system, referring URLs, pages viewed, and timestamps.
• Device Information: Hardware model, unique device identifiers, and mobile network information.
• Usage Data: Clickstream data, session duration, features accessed, and interactions within our Site.
• Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies as described in Section 5 below.

1.3 Information from Third Parties

• Analytics Providers: Aggregated and anonymized data from services such as Google Analytics.
• Social Media Platforms: Public profile information when you interact with our social media pages or sign in via social login.
• Business Partners & Referrals: Contact details shared by partners who refer clients to us, where permitted by law.

2. Legal Basis for Processing (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar data protection laws, we process your personal data on the following legal bases:

• Contractual Necessity: Processing required to deliver services you have contracted with us for.
• Legitimate Interests: Improving our services, preventing fraud, and direct marketing to existing clients, where these interests are not overridden by your rights.
• Legal Obligation: Compliance with applicable laws, tax regulations, and lawful requests from authorities.
• Consent: Where you have given explicit consent (e.g., marketing emails). You may withdraw consent at any time without affecting the lawfulness of prior processing.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website, products, and services.
• Process transactions and send related information including purchase confirmations and invoices.
• Respond to comments, questions, and requests, and provide customer support.
• Send administrative information such as updates to terms, conditions, and policy changes.
• Send marketing and promotional communications (where you have opted in or where permitted by law). You may opt out at any time.
• Monitor and analyze usage, trends, and activities to improve and personalize your experience.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights of Integer Labs and others.
• Comply with legal obligations, resolve disputes, and enforce our agreements.
• Carry out other purposes for which we provide specific notice at the time the information is collected.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors who assist in operating our Site and services (e.g., cloud hosting, payment processing, email delivery, analytics). These parties are bound by confidentiality obligations and may only process data on our behalf.
• Business Transfers: In connection with any merger, acquisition, sale of assets, financing, or similar transaction, your information may be transferred as a business asset, subject to equivalent privacy protections.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or to protect the rights, property, or safety of Integer Labs, our clients, or others.
• Consent: We may share your information with third parties when you have given us explicit consent to do so.
• Aggregated / Anonymized Data: We may share aggregated or de-identified data that cannot reasonably identify you for research, marketing, analytics, or similar purposes.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Site to function properly. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics). Data collected is aggregated and anonymous.
• Functionality Cookies: Remember your preferences and settings to improve your experience.
• Marketing & Targeting Cookies: Track your browsing habits to deliver relevant advertising. These are only set with your consent.

You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may affect the functionality of our Site. For more information about cookies, visit allaboutcookies.org.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

• The duration of your relationship with us (e.g., active service contracts).
• Legal obligations requiring us to retain data (e.g., tax, accounting, or regulatory requirements).
• Statutes of limitations applicable to potential legal claims.
• Our legitimate business interests such as fraud prevention and security.

When your personal information is no longer required, we will securely delete or anonymize it.

7. International Data Transfers

Integer Labs operates globally, and your information may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home country. Where we transfer personal data outside the EEA or UK, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission or UK ICO.
• Transfers to countries with an adequacy decision from the European Commission.
• Other legally recognized transfer mechanisms as required by applicable law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 EEA / UK Residents (GDPR / UK GDPR)

• Right of Access: Obtain a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”) under certain circumstances.
• Right to Restriction: Request that we limit processing of your personal data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Rights Related to Automated Decision-Making: Not be subject to solely automated decisions that produce significant legal effects.
• Right to Lodge a Complaint: You have the right to file a complaint with your local supervisory authority (e.g., the ICO in the UK, or your national DPA in the EU).

8.2 California Residents (CCPA / CPRA)

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale / Sharing: We do not sell personal information. You may still submit an opt-out request to confirm no sale is taking place.
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Limit Sensitive Personal Information: Limit our use and disclosure of sensitive personal information to permitted purposes.

To exercise any of these rights, please contact us at privacy@integerlabs.global. We will respond to verified requests within the timeframes required by applicable law (generally 30 days for GDPR, 45 days for CCPA). We may need to verify your identity before processing your request.

9. Security of Your Information

We implement industry-standard technical and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• TLS/SSL encryption for data in transit.
• Encryption of sensitive data at rest.
• Access controls and role-based permissions for our staff.
• Regular security assessments and vulnerability testing.
• Incident response procedures for data breaches.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

10. Third-Party Links & Services

Our Site may contain links to third-party websites, integrations, or services not operated by Integer Labs. This Privacy Policy does not apply to those third parties. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children’s Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 (or the applicable age of digital consent in your jurisdiction). If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately at privacy@integerlabs.global.

12. Marketing Communications

We may send you marketing and promotional emails where you have opted in or where we have a legitimate interest to do so under applicable law. You can opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email we send.
• Contacting us at privacy@integerlabs.global.

Please note that even if you opt out of marketing emails, we may still send you transactional or administrative communications related to your account or ongoing services.

13. Do Not Track Signals

Our Site does not currently respond to “Do Not Track” (DNT) browser signals. However, you can control tracking technologies through your browser settings and our cookie consent mechanism as described in Section 5.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page.
• Notify you via email (if we hold your email address) or a prominent notice on our Site prior to the change becoming effective.

Your continued use of our Site or services after the effective date of the revised policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy team at:

If you are located in the EU/EEA and you are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (DPA). A list of EU DPAs is available at edpb.europa.eu. UK residents may contact the Information Commissioner’s Office (ICO) at ico.org.uk.